Privacy policy

At Comptoir des Thés, we place the utmost importance on preserving your privacy and the security of your data. We keep data collection to a minimum, limiting ourselves to only the essentials. All automatically generated data is stored in strict compliance with European and Swiss confidentiality standards.

1. Purpose and Scope

The purpose of this policy is to inform users of the Comptoir des Thés website about how we collect and process their personal data when browsing and using the site.


2. Definitions

Personal data is any information relating to an identified or identifiable natural or legal person. This includes elements such as name, postal address, e-mail address, telephone number, state of health or online behavior.

Usage data is data that may be collected automatically when using the website.

The data subject refers to any natural person who is the subject of personal data.

The user refers to the person who uses the website. This term corresponds to the person concerned, the one targeted by the collection of personal data.

Cookies are small data sets stored on the user's computer, or more precisely, small text files that are saved on the hard disk and deliver specific information depending on their function. When surfing the web or using mobile applications, Internet users are increasingly tracked by various players who analyze their browsing, movements, consultation and consumption habits, in order to offer them targeted advertising or personalized services. This tracking is carried out using a variety of technical tools, known as trackers, which include cookies.


3. Data controller

The data controller is a person who determines (alone or with others) for what purpose and in what way personal data is or is to be used. For, the data controller is :

Le Comptoir des Thés
Rue de Lausanne 82
CH-1700 Fribourg

Data protection queries should be sent to the following e-mail address:


4. Purpose

Comptoir des Thés uses as little information as possible. If data is collected, it is to optimize the functioning of the site and/or for the smooth running of operations as well as for marketing purposes.

As a matter of principle, personal data is not passed on to third parties, unless there is a legal obligation to do so.


5. Type of data collected

When loading and consulting the website, without transmitting any additional information, only the data that the browser automatically transmits is collected. The following information is technically required to display the site and guarantee its stability and security:

  • IP address
  • Date and time of visit
  • Time zone difference with Greenwich Mean Time (GMT)
  • Access status / http status code
  • Browser
  • Operating system and interface
  • Browser language and version
  • Site page(s) visited
  • Time and date of visit to these pages
  • Individual device ID and other diagnostic information

Comptoir des Thés also collects personal information that the user provides in particular when creating an account, purchasing a product on the site, browsing the site and consulting products. 

In addition, cookies are stored on the user's computer. However, these cookies cannot execute programs or transmit viruses. They are used to improve the user's use of the site.

The website uses different types of cookies, which are differentiated according to the length of time they are stored:

Firstly, there are transitory cookies, which are automatically deleted when users exit their browser. Session cookies store an identifier that enables the user's computer to be recognized on subsequent visits to the same site.

These are followed by permanent cookies, which are deleted after a specified period, depending on the type of cookie. These can be deleted in the security settings of the user's browser. If the user does not delete the cookies, they may be stored for up to two years on his or her computer or mobile terminal, and are automatically deactivated on expiry of the set period.

Users must be able to ask their browser to reject all cookies, or to warn them when a cookie is being sent. At any time, the user can manually delete cookies that have already been activated from the browser. For information on this and the list of cookies used, please consult your browser's help section.

However, if you do not accept cookies, you may not be able to use or read the website. The purpose of cookies is as follows:

Necessary cookies: necessary cookies help make the website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Statistical cookies: help website owners understand how visitors interact with the website by collecting and reporting information anonymously.

Security cookies: security cookies are collected for security reasons.


6. Data retention

Comptoir des Thés will only retain personal data for as long as is necessary for the purposes specified on this page. Personal data will be stored and used to the extent necessary to comply with legal obligations, to resolve disputes.

Data will be stored exclusively in Switzerland in a secure manner with no unauthorized access to the entity hosting the site.


7. The user of the website has the following rights in particular:

Right of access / right to information on data processing

Right to rectification and deletion of data

Right to object to data processing

Right to revoke consent where consent is required for the processing of personal data (e.g. when subscribing to the newsletter).


8. Newsletter

The user is offered the possibility of subscribing to a newsletter. By entering his/her e-mail address in the "Newsletter" form field provided for this purpose and clicking on "Send", the user agrees to receive the newsletter from Comptoir des Thés. The user then receives a confirmation e-mail to verify his/her consent (double opt-in process). The user may unsubscribe to the newsletter at any time and free of charge by clicking on the appropriate link at the bottom of each edition he receives.


9. Google Analytics

Google Analytics is a web analysis service provided by Google Inc (hereinafter referred to as "Google") that tracks and reports website traffic. Google uses the collected data to monitor and control the use of the website. This data is shared with other Google services. Google may use the information collected to contextualize and personalize ads on its own advertising network.

Users can opt out of the service activity provided to Google Analytics by installing the Google Analytics opt-out add-on. This add-on prevents Java Script (GA.JS, Analytics.JS and DC.JS) from transmitting information on visitor activity to Google Analytics.

For further information on Google's privacy practices, the user may consult the Google website at the following address

If the user does not unsubscribe, the information gathered through cookies about the use of the site will be transmitted to the server located in the United States of America and stored there. The user's IP address will be anonymized within Switzerland prior to transmission to the USA, using the "anonymmails_ip" function. This function removes any reference to individuals from the IP addresses collected. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity for website operators.

The processing of personal data as described above is based on the site operator's legitimate interest in compiling statistics on the consultation and use of its website and in adapting it to demand.


10. Content sharing function with social networks

Users who use the social network content sharing function offered by should be aware that this data will be transmitted to the selected social network. The following social networks are offered by

  • Facebook
  • Instagram
  • LinkedIn

Clicking on the button corresponding to one of the social networks enables the user to enter into direct communication with the social network in question and to interact with other users of that social network. In this case, the operator of the social network receives the information that the user has logged in by means of the application, as well as the data listed above under number 5.

The operator of the site has no influence on the data collected and processing operations carried out by the social network operator. The user is invited to contact the social network in question to find out how data is collected and what data is processed, in particular personal data.

The operator of the social network organizes the data collected about the user in the form of a user profile and uses this data for the purposes of commercial advertising, market research and improving its own services. Such data is used to offer targeted advertising to users of the social network and to inform them of shared content. Users may object to the processing of their personal data as described in this section by contacting the social network in question.

When the user connects to the social network, the data collected is linked directly to the user's account with that network. Depending on the actions he takes on the social network, his contacts may be publicly informed of his activity.

It is important to note that the user's data will be transferred abroad, including outside the European Union and/or to a country that does not provide an adequate level of data protection, when the user shares content with members of the social network who are not in Switzerland or the European Union.

The user can obtain more information on the data collected and the processing to be carried out directly from the operator of the social network by means of the following links (if you reside in a country of the European Union, the European Economic Area or Switzerland):

  • Facebook : Facebook Irland Ltd, 4 Grand Canal Square , Grand Canal Harbour, Dublin 2, Ireland ; 

  • Instagram : Facebook Irland Ltd, 4 Grand Canal Square , Grand Canal Harbour, Dublin 2, Ireland ;


11. Disclaimer

By accessing the website, the user agrees to the following terms of use (otherwise, the user is asked not to continue browsing):

Comptoir des Thés makes no representations or warranties, express or implied, as to the accuracy, precision or completeness of the information contained on the comptoir-des-thes.chwebsite. The information and opinions contained on the website may be changed at any time without prior notice to users.

Comptoir des Thés, its representatives and agents expressly disclaim any liability related to or resulting from the use of all or part of the content of the website.

The entire content of the website may not be copied, reproduced, distributed or transmitted to third parties at any time, in whole or in part.

Use of this website is governed by Swiss law.

The place of jurisdiction is Fribourg.


12. Entry into force and modification

The operator of reserves the right to modify this privacy policy at any time. Changes will be communicated by posting a new privacy policy on this page. The operator encourages the user to periodically check this privacy policy and disclaimer for changes. Changes to this policy will be effective immediately upon posting on this page.